Refund & Cancellation Policy
Last updated: 26 September 2026
StoreB hosts independent Merchants. Refund, return and cancellation rules for a Customer's purchase may depend on the individual Merchant's published policy and applicable Indian law, including consumer protection law. The terms below describe the general framework.
1. Customer order cancellation
A Customer may request cancellation before the Merchant confirms and dispatches the order. Once an order is confirmed and dispatched, the Merchant's own cancellation and return terms apply, subject to applicable law.
2. Merchant cancellation
A Merchant may cancel an order in genuine cases such as product unavailability, pricing error, out-of-service delivery area, or suspected fraud. Where payment was already made, the Merchant will initiate a refund.
3. Failed payments
If an online payment fails, no charge is treated as successful and no order is marked paid. The Customer may retry the payment. Any temporary hold by the bank is typically released by the bank according to its own timeline.
4. Duplicate payments
If a Customer is charged more than once for the same order, the duplicate amount will be refunded to the original payment method after verification. Refund timing depends on the payment gateway and the Customer's bank.
5. Refund eligibility
Refund eligibility depends on the Merchant's policy, the product type, the reason for the request and applicable law. Merchants should clearly publish their return and refund policy on their storefront.
6. Refund processing
Approved refunds for online payments are processed back to the original payment method. Refunds are initiated by the Merchant (or StoreB where applicable) but actual credit to the Customer's account depends on the payment gateway and the Customer's bank.
7. Refund timelines
StoreB does not promise an exact refund timeline because refunds pass through payment providers and banks that we do not control. Once a refund is initiated, it typically takes several business days, but may take longer depending on the gateway and bank.
8. Partial refunds
Partial refunds (for example, where only some items are returned or a defect is partial) may be issued by the Merchant according to their policy and applicable law.
9. Damaged or wrong products
If a Customer receives a damaged or wrong product, they should contact the Merchant promptly with photos and order details. The Merchant will arrange replacement or refund according to their policy and applicable law.
10. Non-delivery
If an order is not delivered, the Customer should contact the Merchant first. Where a payment was made and the Merchant cannot fulfil the order, a refund will be processed.
11. Digital products and services
Refunds for digital products or services (such as downloadable content or bookings) may be governed by the Merchant's specific policy. Some digital products may be non-refundable once accessed or delivered, where permitted by law.
12. COD cancellations
For Cash on Delivery orders, cancellation is possible before dispatch. Since payment is collected at delivery, refund processing generally does not apply unless a payment was collected in advance.
13. Payment-gateway refund timelines
Refunds for online payments are subject to the payment gateway's processing and the Customer's bank's settlement timeline, which are outside StoreB's control.
14. Contact for refund disputes
For any refund dispute, contact the Merchant first using the contact options on their storefront. If the issue remains unresolved, you may reach out to StoreB through our Contact Us or Grievance Redressal page. StoreB is a platform and does not itself guarantee refunds from a Merchant.
Contact
For questions about this policy, email rajrajotia1@gmail.com or visit our Contact Us page.