Grievance Redressal
Last updated: 26 September 2026
StoreB AI is committed to resolving customer and merchant grievances fairly and promptly. The process below explains how to raise and escalate a grievance.
1. Customer support contact
For any issue with an order, payment, refund or store, first contact the Merchant using the contact options on their storefront. If the issue is with the StoreB platform itself, contact us at rajrajotia1@gmail.com.
2. Grievance submission process
To raise a grievance, use our Contact Us page and select "Grievance" as the category, or email us with the details below. Please provide your name, contact details, order/store ID (if any), and a clear description of the issue.
3. Information to provide
To help us resolve your grievance quickly, please provide: your name, email and phone number, the order or store ID where applicable, the date of the issue, and a clear description with any relevant screenshots or references.
4. Acknowledgement process
We aim to acknowledge grievances within a reasonable time of receipt. Resolution timelines depend on the nature of the issue and the involvement of third parties such as payment gateways or couriers.
5. Escalation process
If your grievance is not resolved through the first level of support, you may escalate it by replying to the original communication or contacting us again with "Escalation" in the subject. Escalated grievances are reviewed with priority.
6. Grievance contact
Business email: rajrajotia1@gmail.com. Phone: 8890119066. Address: Village 42 SSW, PO Bahlolnagar, Tehsil & District Hanumangarh, Rajasthan - 335803, India.
7. Designated officer
Where Indian law requires a designated grievance officer for the actual business model, the administrator will enter the correct person and details in the dashboard. Until then, grievances are handled by the business contact above. StoreB does not fabricate an officer name or designation that has not been provided.
8. Governing law
Grievances are handled in accordance with applicable Indian law, including consumer-protection provisions where they apply.
Contact
For questions about this policy, email rajrajotia1@gmail.com or visit our Contact Us page.