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Order management

Order Management Software for Online and Counter Sales

Most sellers do not lose orders — they lose track of them. StoreB keeps online orders and counter sales in one list, and keeps two separate questions apart on every order: has the customer paid, and has the product reached them. Those are different states, and treating them as one is how an order gets marked done before it ships.

  • Online orders and walk-in sales in a single searchable list
  • Payment status and fulfilment status as two independent fields
  • Cash-on-delivery orders tracked through to reconciliation
  • Returns and refunds recorded against the original order
Explore StoreB Features

Payment is not delivery

An order that is paid but not packed and an order that is packed but not paid need two different actions. Keeping them separate is the difference between a delivery list that works and one that does not.

  • Payment status moves on its own when a payment is confirmed.
  • Fulfilment status is your own action — packed, dispatched, delivered.
  • Cash-on-delivery orders carry their own state so cash collected is reconciled later rather than assumed.
  • Every order keeps its channel, so a counter sale and a web order are distinguishable in reports without living in separate systems.

From new order to delivered

The flow follows what actually happens in a shop, including the parts that usually fall out of the system.

  • New orders are visible with the products, variants and quantity that were bought.
  • Packing and shipping actions are recorded on the order, not in a separate sheet.
  • Tracking is entered on the order so the customer link and your list agree.
  • Returns are recorded against the original order, keeping the money trail intact.

What you can check without asking anyone

The dashboard is built from stored order records, so the figures on it are the same records you can open.

  • Orders by status, with what is waiting on you rather than a single total.
  • Customer history, so a repeat customer is visible before you reply.
  • Exports of orders for a date range when an accountant or a courier needs them.
  • Income recorded against orders so revenue is traced back to real lines instead of an end-of-month estimate.

Useful when you

  • Take orders on a website and at the counter and lose the thread between them.
  • Sell with cash on delivery and need to reconcile cash separately from prepaid orders.
  • Handle returns and want the original order next to the refund.
  • Want to see what is pending instead of scrolling a message inbox.

Questions

Questions people ask before starting

Yes. Both appear in one order list, each tagged with the channel it came from.

Keep reading

Inventory management softwareEcommerce software for IndiaOnline store builder

Start with your own catalogue

Create a Business account, add a few products, and publish your store when it is ready.

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